![]() Phone, Email, Chat), from customers our company’s products and services. Confidently answer contacts, through multiple channels (i.e.A successful teammate exhibits strong written and verbal communication skills, excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment. to create effortless experiences by assisting our customers in issue resolution with helpful, efficient and accurate answers to their questions. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.As a Customer Service Teammate IN DISPUTES AND CLAIMS your responsibilities will be. PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Join us as we change the way the world defines financial freedom. We want to break down barriers to financial empowerment. Our employees challenge the status quo, ask questions, and find solutions. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. ![]() ![]() We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We’re committed to creating a thriving and inclusive workplace with great benefits including: Our world-class culture is something we’re proud of. Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel) Strong written (email) communication utilizing proper grammar and punctuationĪbility to make discretionary decisions based on researchĪbility to function in multiple queues covering a variety of tasks with a sense of urgency and follow-throughĪbility to learn and adapt to new software technologies Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers This also includes determining cases that need to be resolved by the customer to lift their Limited Access. Review limited PayPal accounts and determine the legitimacy of the account and account holder. (70%)Įscalating appropriately to Fraud Investigations. (5%)Ĭlosing of claims filed through PayPal’s Consumer Protection Policies. (5%)Ĭompleting or cancelling pending reversals when appropriate. Reviewing and attaching customer responses to claims filed against them or on their behalf. An Agent within Protection Services exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a collaborative team environment. As a frontline representative, you will be the primary point of contact for our customers – it is imperative that you help provide them with predictable, compassionate, and timely resolution to their questions and inquiries. By utilizing the latest in modern communication and technology tools, and your knowledge of the buyer and seller protection policies, you will complete reviews and resolve claims in a timely and accurate manner. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.Īs an Agent within Protection Services, your primary responsibilities will be assisting buyers and helping to resolve their seller dispute inquiries. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Job Description Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy.
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